Privacy Policy

Mountain River Flower Patch (“we”, “us”, “our”) operates in Tasmania, Australia. We respect your privacy and handle your personal information in line with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant Tasmanian laws.

This policy explains what information we collect, why we collect it, how we use it, and how we keep it safe.

1. What we collect

We only collect the information we need to run the flower patch safely and provide services such as contact replies and ticketing.

When you use the contact form

• Name
• Email address
• Message content

This information stays with us. It’s not shared with anyone.

When you buy tickets

Ticket sales are processed through our ticketing provider (SimpleTix or whichever platform we’re using at the time).
They collect:

• Name
• Email
• Payment details
• Booking information

They share the booking details with us only so we can run the session.
Your information is not shared with any third parties beyond the ticketing provider.

We never receive or store your credit card information. Payment processing is handled entirely by the provider’s secure platform.

2. How we use your information

We use your personal information to:

• Reply to your enquiries
• Manage bookings and deliver ticketed sessions
• Send essential updates, such as weather cancellations or safety advisories
• Improve how we manage the patch and its services

We do not use your information for advertising, profiling, or any form of resale.

You won’t receive marketing emails unless you actively sign up for our mailing list.

3. How we store and protect your information

We store information securely using reputable cloud-based services.
We take reasonable steps to protect data from:

• Unauthorised access
• Misuse
• Loss
• Modification or disclosure

Ticketing data is stored on the ticketing provider’s platform under their security standards.

4. Sharing your information

Your information may be shared only in the following cases:

• With the ticketing provider when you purchase tickets.
• When required by law, such as a legitimate request from a government authority.
• If you give explicit permission for a specific purpose.

We do not sell, rent, trade, or otherwise provide your information to any external parties.

5. Cookies and analytics

The website may use basic analytics to understand traffic and performance (e.g., Cloudflare or privacy-focused analytics).
Analytics data is aggregated and anonymous.
We don’t use tracking pixels, behavioural profiling, or targeted advertising.

6. Accessing or correcting your information

Under the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Ask for corrections if any details are inaccurate

To request access or amendments, email us at garden@mountainriverflowerpatch.com.au.

7. Retention

We keep your information only for as long as needed:

• Contact-form messages: until they’re handled, then periodically deleted
• Booking information: kept as required for administrative and legal purposes
• Mailing-list data: kept until you unsubscribe

8. Children’s privacy

Kids are welcome at the patch, but our services are aimed at adults.

If a child contacts us, we treat that information as securely as any other personal data and delete it when no longer needed.

9. Third-party links

If we link to other websites (e.g., partners, ticketing, social media), they’re responsible for their own privacy practices.

We recommend reading their policies.

10. Changes to this policy

We may update this policy from time to time.

The latest version will always be available on this page.

11. Contact us

For privacy questions or requests, contact:

Mountain River Flower Patch
Email: garden@mountainriverflowerpatch.com.au
Location: 9 Gums Road, Mountain River, Tasmania, Australia